The Technical Support

Sol hates the technical support. Sol especially hates the technical support purported to be provided via telephone. While one could make an argument that Sol has deeply-rooted personal issues stemming from his employment with previous unnamed employer, where he was abused by callers and employer alike, we shall briefly examine several other factors here:

Outsourcing to India

Long hold times

Disconnected calls

Clueless reps

Sol's employment with previous unnamed employer was lost, and he blames outsourcing to India. Thusly, any time he is forced to ask "What?" or "Huh?" in response to "Pfthanksjoo ferjoocahlink toyuur suunmicrahsusteemz huulpleen..", he becomes angry. Very angry.

When inevitably placed on hold, Sol proceeds to lash out at anyone around him, so that they may share the pain he is experiencing. Perhaps he seeks compassion and understanding for deep emotional scarring from previous unnamed employer, or perhaps sitting on hold is just a massive waste of his time.

After being on hold for 25 minutes (average minimum), and after Sol's brain is scrambled with Muzak, the call will invariably drop. Why, Sol asks? Is it the rep hanging up on him? Is it the long-haul lines to Indida? Is it his cellular signal? Is it the slings and arrows of outrageous fortune? We'll never know, nor will Sol. But when it happens, be prepared to duck. Sol will begin screaming and throwing things, including cigarette packs, Red Bull cans, and Sun hardware.

It may take several calls, and iterations of the above painful experiences, but eventually Sol will have a heart-to-heart conversation with a "knowledgable" rep. Five minutes will elapse, and the creeping realization that Sol knows more than the clueless rep begins to dawn on him. You will know when this point is reached by the ruddy complexion in Sol's face, the slumped shoulders, and the transformation of anger into grief and depression.